FAQ

Subscription

How to Subscribe >

How to Cancel Your Subscription >

Payment

How to Make a Manual Payment >

How to Pay Declined Subscription >

How to Delete Your Payment Method >

How to Subscribe

Step 1:

On the Caresso.com home page, click the Unlimited Car Wash Subscription banner or alternatively follow this link.

Step 2:

On the subscribe page fill in your vehicle’s details (Make, Model, Registration Number, Colour).

Next, click the Subscribe Now button.

Step 3:

On the next page, start by adding your billing details.

Optional: If you have an Elto Loyalty card, capture its details below the Billing Details section.

 

Next, create a strong password for your Caresso account.

Lastly, scroll down and accept the Term and Conditions. Then click the  Proceed to PayGate PayHost button to proceed.

Step 4:

You should now be directed to the payment screen. 

Please capture your card information and click the Next button.

Step 5:

If you are transferred to the Order Received page, it means your subscription payment has been successful.

Additionally, you should receive a confirmation email from Caresso.

 

Please allow 2 working days for your subscription to be activated. When activated, you will receive an email confirming that your subscription is active. Once your subscription is active you can visit Caresso to start using your washes.

How to Cancel Your Subscription

Step 1:

The first step will be to Log In using your Caresso account.

On the top-right of Caresso.com click the Login / Register button.

Note: If there is such a button you might be logged in already. Please continue from step 3.

Step 2:

Once on the Log In page, capture your username/email & password.

Then click the Log In button.

Step 3:

Once logged in, you should automatically be transferred to the My Account page.

Alternatively, you can access the My Account page by clicking the My Account button on the top right of the caresso.com website.

From there, click on My Subscription and you will be transferred to the subscription managing page.

Step 4:

On the My Subscription page, all your subscription details are listed.

To cancel your subscription, click the Cancel button. Your subscription status will then change from Active to Pending Cancelation.

How to Make a Manual Payment

Step 1:

The first step will be to Log In using your Caresso account.

On the top-right of Caresso.com click the Login / Register button.

Note: If there is such a button you might be logged in already. Please continue from step 3.

Step 2:

Once on the Log In page, capture your username/email & password.

Then click the Log In button.

Step 3:

Once logged in, click on the Pay My Subscription button on the top-right of the Caresso.com website.

Step 4:

On the next page, fill in your vehicle’s details. Then click the Subscribe Now button.

Step 5:

On the next page, start by adding your billing details.

Optional: If you have an Elto Loyalty card, capture its details below the Billing Details section.

Lastly, scroll down and accept the Term and Conditions. Then click the Place Order button to finalize the payment.

How to Delete Your Payment Method

Step 1:

The first step will be to Log In using your Caresso account.

On the top-right of Caresso.com click the Login / Register button.

Note: If there is such a button you might be logged in already. Please continue from step 3.

Step 2:

Once on the Log In page, capture your username/email & password.

Then click the Log In button.

Step 3:

Once logged in, you should automatically be transferred to the My Account page.

Alternatively, you can access the My Account page by clicking the My Account button on the top right of the caresso.com website.

From there, click on Payment Methods.

Step 4:

When transferred to the Payment Method page, click the Delete button next to the payment method that you want to delete.

Your payment method is now deleted.

You will have to resubscribe with a new account in order to add a new payment method.

How to Pay Declined Subscription:

Step 1:

The first step will be to Log In using your Caresso account.

On the top-right of Caresso.com click the Login / Register button.

Note: If there is such a button you might be logged in already. Please continue from step 3.

Step 2:

Once on the Log In page, capture your username/email & password.

Then click the Log In button.

Step 3:

Once on the My Account page, click the My Subscription button on the lefthand side of the page.

Step 4:

If your debit order failed, you should see a pending payment under the Related Orders sub header. Click the Pay button to proceed with payment.

Step 5:

On the Pay page, complete all your card details and then proceed to Paygate PayHost at the bottom of the page.

Step 6:

On the next page, you must follow the PayGate prompts to complete your payment. You should receive a success message if the payment was successful.